Privacy policy
Last updated: 4 October 2026
This policy explains what information ChalkPix collects when you visit chalkpix.com or contact us, why we collect it, and the choices you have. ChalkPix Studio is a brand of Snowdale IT Solutions, India. For any privacy question or request, email info@chalkpix.com.
What we collect
- Enquiries. When you use our contact form we receive your name, work email, company, industry and anything you write about your product. If you email us or message us on WhatsApp, we receive what you send.
- Website usage. With your consent where required (see Cookies), Google Analytics and Microsoft Clarity record how the site is used: pages viewed, clicks and scrolling, device and browser type, and approximate location (country/city, derived from your IP address). Clarity can produce session replays and heatmaps; it masks text you type into forms.
- Technical logs. Our hosting provider automatically logs basic request data (such as IP address, browser and time) to keep the site secure and running.
We don't ask for sensitive personal information, and the website isn't intended for children.
How we use it
- To reply to your enquiry, discuss your project, and send proposals you've asked for.
- To run and improve the website — for example, seeing which pages and demos are useful.
- To keep the site secure and prevent spam or abuse.
We don't sell your information, and we don't use it for advertising. If you're in the EU, EEA or UK, we rely on your consent for analytics, and on our legitimate interest in responding to business enquiries (or steps you've asked us to take before a contract) for enquiry data.
Who we share it with
Only with service providers that help us run the business, under their own privacy and security terms:
| Provider | What for |
|---|---|
| Web3Forms | Delivers contact-form submissions to our inbox |
| Google (Gmail / Google Workspace, Google Analytics) | Email, and website analytics |
| Microsoft Clarity | Website usage insights (heatmaps, session replays) |
| Our CRM provider | Keeping track of enquiries and follow-ups |
| Hostinger | Website hosting |
| WhatsApp (Meta) | Only if you choose to message us there |
Some of these providers process data outside India (for example in the United States or Europe). We may also disclose information if the law requires it.
How long we keep it
- Enquiries: up to 24 months after our last contact with you, unless you become a client (then for as long as needed for the work and our legal obligations).
- Analytics: according to the retention settings of Google Analytics and Microsoft Clarity; reports are aggregated and don't identify you by name.
Cookies and similar technologies
Google Analytics and Microsoft Clarity set cookies (for example _ga, _clck, _clsk) to tell visits apart. The site also stores two small preferences in your browser: your light/dark theme choice and your cookie choice. We don't use advertising cookies.
If you're in the EU, EEA, UK or Switzerland, analytics cookies are only set after you click Accept on the cookie banner. You can change your choice at any time:
You can also block or delete cookies in your browser settings, or use Google's Analytics opt-out add-on.
Your rights
You can ask us to tell you what information we hold about you, correct it, delete it, or stop using it for a particular purpose, and you can withdraw consent at any time. Depending on where you live, these rights come from India's Digital Personal Data Protection Act, 2023, the EU/UK GDPR, or other local laws. Email info@chalkpix.com and we'll respond within 30 days. If you're unhappy with our response, you can complain to your local data protection authority.
Security
The site is served only over HTTPS, and access to our accounts and tools is protected with two-factor authentication. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Changes to this policy
If we change how we handle personal information, we'll update this page and the date at the top.